To whom it may concern: My husband & I are both seniors with new iPhones & Verizon service. Both of us needed all the help we could get. Kayla O’Neill has been invaluable! She is employed @ your Derby store. I was told by a neighbor if I had a problem, I could go to the Verizon store, & have Kayla help me out. She has been amazing. First, she had tons of patience. She always had a smile and could answer the basic of problems in senior language, but with respect. Since we came to Angola in April, we have had Kayla help us out numerous times. We both would upgrade our phones & keep Verizon service mainly because of her. Thank you!